The role

Citizens Advice in West Sussex (North, South, East) are looking for an Advice Supervisor to join our Core Service team in Crawley. You will manage the practicalities of running an advice session over three channels of access, support the volunteer advisers and ensure that our case records meet Citizens Advice quality standards.

Who we are looking for

We are looking for someone with excellent supervision and communication skills with good attention to detail. You will be self-motivated and well organised, with a minimum of 12 months experience of supervising and supporting a small team, made up of both staff and volunteers. You will be required to ensure that quality standards and targets are met, and that relevant policies and procedures are followed during advice sessions. Strong skills in monitoring, recording and reporting of data is required, as well as an ability to develop and maintain systems. You must also be able to undertake advice work as and when necessary.

Applicant information

Interested? To apply please download and complete our online application form outlining your suitability for the role according to the job description and person specification and send it to

Citizens Advice in West Sussex is committed to diversity and equal opportunities for applicants and employees.

Job details

Hours37 hours per week
Salary£25,000 per annum
Contract typePermanent
Closing Date4th August 2021
Interview Date12-13th August 2021

Application pack

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