Debt Advice Caseworker / Trainee

The Role

We are recruiting a Debt Advice Caseworker / Trainee who can engage skilfully with clients who are vulnerable and distressed and who is passionate about giving an effective service to those most in need.

You will be based within and employed by a local Citizens Advice outlet. You will be trained to give advice across channels including face-to-face, telephone, email and web chat. You will receive project funder accredited advice-level training within 12 weeks of starting your employment, with further specialist level training to follow.

What we are looking for 

You will be a highly motivated strong team player with excellent interpersonal and organisational skills. You will have the ability to understand written and oral information of some complexity; have good numeracy skills sufficient to compile accurate financial statements and calculate benefits; and, have effective oral and written communication skills for the purposes of negotiation and reporting. You will be able to engage skilfully with clients who are vulnerable and distressed and have proven skills at working in a busy environment.

We reserve the right to close early and encourage applicants to apply as soon as possible.

Why work for us?

We value our staff as individuals, bringing people from a range of backgrounds, skills and experience into our team.  We embrace diversity and inclusion, we are open and learn, brave and innovative.  We really care about what we do and the people who make us what we are.

You will join a growing charity with a commitment to making a difference to the lives of our community.  In return you will receive:

25 days paid annual leave (+ bank holidays) pro rata

Long service annual leave

Company pension scheme

Employee Assistance Programme

Flexible employer sensitive to the needs of today’s workforce

Commitment to continued professional development