We are excited to be expanding our advice team with additional digital advisors to deliver our helpline and digital work.  We are looking for someone with busy call centre or digital advice experience, and we will train you on the advice skills you will need if necessary.

We are looking for someone with outstanding customer service skills, excellent listening skills and able to provide high quality advice whilst meeting targets on busy channels.  You will be resourceful, able to work independently but be a real team player so more people receive essential advice and help, making a real difference to the lives of the people we support.

The ideal candidate will have experience of working in a busy helpline environment delivering independent advice but training will be provided for the right candidate who can demonstrate a passion for making a difference and the ability to learn complex information quickly.  If you would like to join us then please apply by visiting our website.

Why work for us?

We value our staff as individuals, bringing people from a range of backgrounds, skills and experience into our team.  We embrace diversity and inclusion, we are open and learn, brave and innovative.  We really care about what we do and the people who make us what we are.

You will join a growing charity with a commitment to making a difference to the lives of our community.  In return you will receive:

25 days paid annual leave (+ bank holidays) pro rata

Long service annual leave

Company pension scheme

Employee Assistance Programme

Flexible employer sensitive to the needs of today’s workforce

Commitment to continued professional development

Job details

LocationFlexible at one of our offices, some homeworking will be considered
Hours37 hours per week (25 hours minimum would be considered)
Salary£20,000 to £23,000 pro rata dependant on experience
Contract type12 months Fixed Term Contract
Closing Date9am on Monday 30th May 2022
Interview DateTBC

Application pack