We are excited to work in partnership to deliver a helpline advice to foodbank users.  We have a proven track record of making a difference and are looking for more people to join our team to deliver a vision of a world without poverty.

About the Role

The impact of cost of living is affecting many people who are turning to foodbanks for help.  Our Helpline Advisors are there to provide advice and options whilst making sure they get the urgent help they need.

Advisors explore the reason behind the problem, research local support, check if there is any income they are missing out and arrange foodbank support. Advice is written up on our case management system and feed into local and national social policy work.

Please note we do not accept CVs for this post

About you

You will need excellent IT and communication skills, attention to detail and able to research online resources. You will work well in a team but also independently, working to targets whilst giving an excellent customer service experience for our users.  Whilst previous experience of working on a helpline will be helpful, training will be provided for the right person.


Staff have 25 days annual leave plus bank holidays and long service, Employee Assistance Scheme, Charity Worker Discounts, professional development and flexible working options.

We are committed to equity, diversity and inclusion so we invest in our staff.  Everyone has access to high quality training, and we will support people with their personal development including mentoring and leadership development schemes.

To apply please download and fill out the application form, then submit via ‘Submit your application’ button. You will need to upload the form into the ‘Upload your documents’ sections.

If you have any questions please email recruitment@westsussexcab.org.uk

Job details

Application pack

LocationWest Sussex - can choose from one of our offices Crawley/Shoreham/Worthing/Horsham/Haywards Heath. Hybrid is available
Contract typePermanent
Closing Date30 May 2024
Interview DateOn-going


Submit your Application Form