We are excited to be expanding our advice team with additional advisors to deliver our adviceline and support with webchat.

We are looking for someone with outstanding customer service skills, excellent listening skills and able to provide high quality advice whilst meeting targets on a busy line.  You will be resourceful, able to work independently but be a real team player so more people receive essential advice and help, making a real difference to the lives of the people we support.

The ideal candidate will have experience of working in a busy helpline environment delivering independent advice but training will be provided for the right candidate who can demonstrate a passion for making a difference and the ability to learn complex information quickly.  If you would like to join us then please apply by visiting our website.

If you want to make a real difference and join our thriving team then please complete our application form using the person specification and send to recruitment@westsussexcab.org.uk


  • Company Sick Pay
  • Company pension scheme
  • Employee Assistance Programme
  • Flexible employer sensitive to the needs of today’s workforce
  • Commitment to continued professional development
  • 25 Days (prorata for part time employees) annual leave

Job details

LocationFlexible within the different offices across West Sussex and opportunity to work from home
Hours37 hours per week
SalaryCirca £19,600 to £24,000 dependant on experience
Contract typeFixed term Contract up to 31st March 2022 Full or part time available
Closing Date9 am Thursday 29th April 2021 (We reserve the right to close this role early depending on volume of application received)
Interview DateTBC (Week Commencing 03rd May 2021)

Application pack

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