Clare is a Volunteer Universal Credit Best Practice Lead Assistant at Citizens Advice in West Sussex, a role she has had for a year now since graduating university. 

What made you decide to volunteer for the CAWS?                                                                                             

I graduated university in 2020 with little job prospects and wanted to gain new skills and help out my community.

Tell us about your role at the charity?

I review cases highlighted by advisors, investigating certain issues or identifying new trends.

What do you enjoy the most about your role?

Getting to see lots of varied cases and the work carried out can be very impactful when we share the information with the national team.

Have you gained any skills since volunteering?

My Excel skills have grown enormously, which has helped me to secure a job after I graduate with my Masters.

What has been the most valuable part of your volunteering experience?

Gaining new skills and broadening my horizons as well as realising how Government and council policies really affect people.

What would you say to someone considering volunteering for CAWS?

Definitely do it! I’ve gained so much valuable experience and it has helped me in securing the job I wanted after university.

If you’re interested in volunteering, click here

Find out more about volunteering

“Volunteering is such a fantastic experience, and everyone here makes me feel that what I do is appreciated.”