Citizens Advice have just released new research which found one million people disconnected their broadband in the last year because they couldn’t afford it, with people on Universal Credit six times more likely to have disconnected. They found that there were still big gaps around awareness and access to Social Tariffs. Social tariffs are low-cost broadband and phone packages for people claiming Universal Credit, Pension Credit and some other benefits.
This finding was supported by a report released by Policy in Practice which found that 97% of households eligible for a phone or broadband social tariff were missing out.
Details of the current tariffs available, including costs and who’s eligible can be found here: https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/social-tariffs