“On behalf of my dad and I, thank you.  The help and support we have received from yourselves has been outstanding, enabling us to enjoy the time we have left together with no financial worries and knowing we have 24/7 support.  Thank you!”
A message of thanks for our for our Macmillan Welfare Rights team

For World Cancer Day 2019, which takes place on Monday February 4th, we’d like to take the opportunity to highlight the incredible work done by our Macmillan Welfare Rights team, in a partnership between Citizens Advice and Macmillan which has been running since 2007.

The small, dedicated team of staff and volunteers offer support and advice to people in West Sussex who are living with cancer, and their families. They help mainly with benefits, including disability benefits and employment support, but can also assist with:

  • accessing Macmillan and other charitable grants
  • applying for help with health costs, such as travel to hospital
  • applying for transport concessions, such as a disabled parking badge
  • challenging unfair benefit decisions
  • advising on other practical issues such as debt, employment or housing

The team have enabled people to access considerable financial assistance, with clients gaining a huge total of nearly £766,000 from October-December 2018. This can significantly reduce clients’ worries and anxieties over their day to day living at a very stressful time of life.

Laura Jenkins, Client Services Delivery Manager for Citizens Advice in West Sussex (North, South, East), who heads up the Macmillan team, said:

‘A massive well done to the team and recognition for the hard work, tireless efforts and commitment they give. Never failing to give their utmost in helping people and often going over and beyond when helping people with the problems they face, always trying to move and progress their problems to a positive outcome, whenever possible.’

Below are some kind comments we have received from past clients about our service:

“Taken out the fear that I don’t understand what DWP want. I also feel I am not alone with the worries I had.”

“Very grateful for your help.  The lady was honestly very understanding, did not rush me on the phone too. We need more people like this around us. Thank you so much. It took some off the stress off me so very grateful, so lucky to have you around to help. You don’t get enough credit for what you do. You’re are all amazing, 10 out of 10. If I had to go through this again myself or with a family member again would go to you guys first. Keep up what you are doing.”

You can find out more about our Macmillan Welfare Rights service here: https://www.advicewestsussex.org.uk/organisation/macmillan/



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