Staff and volunteers at Citizens Advice in West Sussex (North, South, East) are celebrating the charity being awarded the Trusted Charity Mark award, in the year of its 80th anniversary.
This award, from the NCVO (National Council for Voluntary Organisations), recognises the excellent work the charity does, supporting local people with free, confidential advice. It is the only UK quality standard designed to help third sector organisations operate more effectively and efficiently. The charity was assessed against 11 standards of effective practice, including governance, leadership and management, managing staff and volunteers and managing money. The team were delighted to meet all standards.
Charlotte Carp, Business and Support Manager, said,
‘In our 80th year of supporting local people, we are proud to be awarded this significant quality mark, which pays testament to the hard work and dedication of our volunteers and staff. We are privileged to be able to offer such a trusted, high quality service to local people, helping more than 34,000 people last year.
In these challenging times, our service is needed more than ever before. We can help people directly with issues including Universal Credit claims, housing problems and debt. Our advice is always free, confidential, independent and impartial, and people can talk to us on the phone, in person or online, using email or web chat.
Our advice changes lives because we are constantly adapting to the challenges people face.
A huge thank you to all our supporters over the years, without whom we wouldn’t be able to make the difference we do for the local community.’
Nadeem Razvi, Trusted Charity Programme Manager, NCVO, said,
‘We are delighted for the Trustees, staff and volunteers of Citizens Advice in West Sussex (North, South, East) that they have achieved the Trusted Charity Mark.’
People can telephone the Adviceline service on 0344 477 1171 (Monday to Friday, 9am-4.30pm), or use the web chat and email advice services here.
To talk to our team in person, please visit one of our drop-in services. Locations and opening hours can be found here.