Email us for advice

To email our advice team, please complete the form below with as many details as possible. We aim to get back to you within two working days. We cannot book appointments via email, please ring us on Freephone Adviceline on 0808 278 7969 Available Monday to Friday: 9:00am – 5:00pm , or drop in to your nearest Citizens Advice.

Please note, to find out about how we store and protect your data, please visit our privacy policy page.

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    Your Privacy

    Important: By receiving advice from us you agree to Citizens Advice in West Sussex (North, South, East) and Arun and Chichester Citizens Advice (ACCA) retaining the information you give us on our records system.

    For more information on how we use and store your data relating to your query, please see our privacy policy page.

    Unfortunately, if you do not agree to us storing your data we cannot give you advice.

    We need your consent to record and use your special category personal data:

    We need your explicit consent to use some information including your ethnicity, religion, health conditions, sexual orientation, and trade union membership.

    If you agree, we’ll use this information, which is known as ‘special category personal data’ to

    • Give you advice

    • Help us gather data to improve our service

    • Support our research in a way that you can’t be identified

    We’ll make sure all your information is kept safe in our secure case management system.

    By ticking the boxes below you consent to Citizens Advice in West Sussex and Arun and Chichester Citizens Advice recording the special category personal data you choose to provide Citizens Advice.

    Are you in our area?

    Do you live, work or study in the Crawley, Horsham, Mid Sussex, Chichester and Arun, Adur and Worthing or surrounding areas?

    To help us solve your problem, please give us as much detail as possible. If you give us sensitive information such as health conditions, ethnic origin, religion, trade union membership, sexual orientation you need to give us permission to store it. If you don’t want to give us certain information it may limit the advice we can give.

    You can withdraw your consent at any time. You can tell us what personal information you don’t want us to store and we’ll delete it.

    Your Enquiry

    Please complete the form below with as many details as possible. We aim to get back to you on the same working day, wherever possible. If you’re emailing us out of office hours, we aim to come back to you as soon as possible on the next working day.

    If you are not living in one of our district please follow this link:

    Please tap the box below to select a date:

    Before you press ‘submit’, we invite you to provide some more information about yourself, and let us know you are happy for us to use and store it. This is so we can make sure our service meets your needs, and to assist our equality and diversity monitoring.

    If you’re happy for us to use and store it, please tick ‘yes’ below.

    You do not have to tick ‘yes’, or complete this sensitive information. If you do not want to share this information with us, please do not tick the box and do not complete any of this information.


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