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Email Advice

Email us for advice

To email our advice team, please complete the form below with as many details as possible. We aim to get back to you within two working days.

Please note, to find out about how we store and protect your data, please visit our privacy policy page.

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Your Privacy

Important: By receiving advice from us you agree to Citizens Advice in West Sussex (North, South, East) retaining the information you give us on our records system.

For more information on how we use and store your data relating to your query, please see our privacy policy page.

Unfortunately, if you do not agree to us storing your data we cannot give you advice.

Yes, I agree to you storing my personal data in this wayNo, I do not agree, and accept you cannot give me advice.

Are you in our area?

Do you live, work or study in the Crawley, Horsham, Mid Sussex, Adur and Worthing or surrounding areas? Please note – if you live in the Arun and Chichester area, please contact Citizens Advice Arun and Chichester.

Yes, I live in one of the above areasNo, I don’t live in one of the above areas: we’re sorry but we’re not able to help you. Please visit www.citizensadvice.org.uk to locate your nearest Citizens Advice office

To help us solve your problem, please give us as much detail as possible. If you give us sensitive information such as health conditions, ethnic origin, religion, trade union membership, sexual orientation you need to give us permission to store it. If you don’t want to give us certain information it may limit the advice we can give.

You can withdraw your consent at any time. You can tell us what personal information you don’t want us to store and we’ll delete it.

Are you happy for us to use and store any sensitive details you may give us?
YesNo

Your Enquiry

Please complete the form below with as many details as possible. We aim to get back to you on the same working day, wherever possible. If you’re emailing us out of office hours, we aim to come back to you as soon as possible on the next working day.

Your Enquiry Area?

Your Name

Your email address

Your address (this is optional. If you give us your address, it may help us to give you more specific advice).

Your postcode (this is optional. If you give us your postcode, it may help us to give you more specific advice).

Your phone number (this is optional). If you are happy for us to call you to discuss your enquiry, please include your phone number.

Are you happy for us to leave a voicemail?
YesNo

Please tell us about your problem.

Have you done anything so far, or asked anyone else for help?

Please let us know what you have done so far

Are there any urgent deadlines?

Please tap the box below to select a date:

Before you press ‘submit’, we invite you to provide some more information about yourself, and let us know you are happy for us to use and store it. This is so we can make sure our service meets your needs, and to assist our equality and diversity monitoring.

If you’re happy for us to use and store it, please tick ‘yes’ below.

You do not have to tick ‘yes’, or complete this sensitive information. If you do not want to share this information with us, please do not tick the box and do not complete any of this information.

Yes - I’m happy to share sensitive information and for CAWS to store it for equality and diversity monitoring.No

Gender
MaleFemaleUnknownPrefer a different term (other)Prefer not to say

Transgender
Female to maleMale to femalePrefer a different term (other)Prefer not to say

Ethnicity
White
BritishEnglishScottishWelshNIIrishGypsy or Irish travellerOther

Asian or Asian British
BangladeshiChineseIndianPakistaniOther

Mixed
White & Black - CaribbeanWhite & Black - AfricanWhite & AsianOther

Black or Black British
AfricanCaribbeanOther

Other
ArabAny otherUnknownPrefer not to say

Health Problems
NoneLong termUnknownDisabled

Disabled
Mental HealthPhysical impairment (non-sensory)Visual impairmentsSpeech ImpairmentHard of hearingDeafLearning DifficultyCognitive impairmentMultiple impairmentsOther disability or type not given

Household Type
Single personSingle person with dependent childrenSingle person with non-dependent childrenCoupleCouple with dependent childrenCouple with non-dependent childrenOther Adults onlyOther Adults and dependent childrenOther Adults and non-dependent childrenPrefer not to say

Housing Type
Own outrightBuying home (mortgaged etc)Shared ownershipCouncil/ALMO tenantHousing ASS/RSL tenantPrivate tenantHoused through jobStaying with relatives/friends pay rentStaying with relatives/friends rent freeHostelPrisonHomeless (inc B&B tenant)Residential acc (Nursing/carehome)OtherPrefer not to say

Employment
Employed >=30hrs pwEmployed < 16hrs pwEmployed between 16hrs and 29hrs pwUnemployed – seeking paid employmentVolunteerRetiredSemi-retiredStudentOn Gov scheme for employmentCarer – elderly/disabledCarer – childrenLooking after home – no dependentsLooking after home – dependentsPermanently sick or disabledOtherSelf employedPrefer not to say

Marital Status
SingleMarried/cohabiting/Civil Partnership (to 09/13)Separated but legally married/CPDivorced/CP dissolvedWidow/surviving CP partnerMarriedCohabitingCivil Partnership (post 09/13)

General Enquiries

Please note: we cannot give advice or book appointments via this form. For advice by email, please use the Email Advice form. To find the email advice form:
– If you’re using a laptop or PC, it is on the left of your screen.
– If you’re using a smart phone or tablet, please scroll up to find the Email Advice form.

For any other queries, for example events, fundraising, management enquiries: please click the purple button below. We aim to get back to you within three working days.

Send General Enquiry

31,710 people helped in 2017/2018 and 95% would recommend us