Data Officer (Crisis & Resilience)

We have an exciting new project and are looking for a skilled and motivated Data Officer to join our team. This is a great opportunity to play a key role in helping us capture, analyse and communicate the impact of our services.

As an organisation, we are committed to reducing the need for crisis intervention by focusing on the long-term benefits of preventative advice and information. To achieve this, we need accurate, meaningful data that demonstrates the difference we make. This role will help ensure we stay on track with our goals by strengthening our data quality, reporting and performance monitoring.

About the Role

Working as part of our data team, you will support the collection, management and analysis of data across our services. You will be responsible for ensuring our CRM and data systems are maintained accurately and that information is transformed into meaningful insights that support decision-making.

You will work closely with service managers and operational teams, providing clear and accessible reports, identifying trends, and helping colleagues understand performance against key performance indicators (KPIs).

What You’ll Be Doing

• Managing and maintaining data within our CRM and other systems.
• Monitoring data quality and completeness to ensure accurate reporting.
• Extracting, analysing and interpreting raw data from multiple sources.
• Producing reports, dashboards and performance insights using modern data tools.
• Supporting service managers to understand and improve performance against KPIs.
• Identifying trends, gaps and opportunities to improve service delivery and outcomes.

What We’re Looking For

• Experience working with CRM systems and large datasets.
• Strong analytical skills and confidence working with raw data.
• Experience producing reports, dashboards and data visualisations.
• A good understanding of performance monitoring and KPIs.
• Excellent communication skills, with the ability to present data and insights to a range of audiences.
• Strong organisational skills and attention to detail.
• The ability to work independently and manage priorities effectively.

How to apply