Feedback & Complaints
Tell us how we did today
There are several ways to give us feedback. You can write a letter, email us, call us or speak to a manager. In order for us to improve our service any feedback is important and invaluable to us.
To write to us, please send a letter to CEO, Citizens Advice Horsham, Lower Tanbridge Way, Horsham, RH12 1JP.
To email us, please complete the feedback form below.
Any feedback we receive, whether it is good or bad, will be treated confidentially and appropriately.
If we’ve let you down or you have a complaint, tell us. If you are pleased with what we have done, tell us! We want everyone who uses Citizens Advice to be happy with the service we provide.
If our advice has helped you to move forward with your problem, please let us know. Knowing what is working well and how our people are doing, helps us to continually improve our service.
Often, we’ll be able to put things right quickly and even when we can’t, knowing where we have gone wrong will help us do better in the future.
If you want to talk to someone about your experience with us please ask to speak to any of the service managers who will often be able to solve the problem straight away, but if they can’t or you are still not happy – you can make a formal complaint.
Feedback form
We value all feedback, so please use the form below to tell us how we did. To make a formal complaint, complete the form below and we will get back to you within 3 working days.
Please note, we can’t give advice via this form. To contact our advice team, please click here.
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News & Events
As we step into the new year it’s a good time to have an annual check that your home is fire and carbon monoxide safe and meets all of the fire and smoke alarm standards. Have a read through our guide and check that you know the warning signs of carbon monoxide poisoning and how to make sure you are protected from fires at home.
Throughout the colder months, Citizens Advice West Sussex (CAWS) will be offering advice and support at local community ‘warm spaces’ such as libraries, community centres and town halls. Right across the county, from Crawley to Worthing and East Grinstead to Shoreham-by-Sea, CAWS advisers will offer proactive support and information on a wide range of energy-related matters.
Citizens Advice in West Sussex is aiming to raise awareness about domestic abuse by taking part in this year’s UN-led 16 days of activism campaign. This year’s campaign, which runs from November 25th to December 10th, is aimed at ending digital abuse against women and girls.
Citizens Advice in West Sussex celebrated their 86th year of helping local residents at their Annual General Meeting in Crawley on November 6. With over 350 local volunteers working together for the community, their advice helped people access £26million of additional income people were missing out on, including fuel tariffs to reduce energy bills. Community members gave up over 33,000 hours and the charity provided 11,000 hours of training to community members across the year.
“Volunteering here makes me feel like I am doing something useful”. Citizens Advice in West Sussex is currently looking for receptionist volunteers at several of its offices.