Casework Support Volunteer

About the Role

Supporting our casework projects, working with more vulnerable residents and complex issues such as debt and welfare benefits. Our volunteers will follow up on appointments, undertake debt assessments and collate budgets, help collate casework papers and contact third parties so cases are moving forward, support with letters and collating client feedback. Our volunteers work with Government and Council offices and give a voice to residents to improve policies.

If you choose to work remotely, you will need your own IT equipment and access to Wi-Fi for digital training.
Reasonable travel expenses are paid.

What you will do:

• Provide administrative support to caseworkers including drafting letters
• Contact clients to arrange appointments, updates and follow up information
• Liaise with third parties to move cases forward
• Support case management processes
• Potential to run cases under supervision following appropriate training
• Help change policy through your evidence
• Work in an amazing team and make a difference every day.

What skills do I need:

• To be understanding and want to make a difference
• Comfortable with processes with good IT and research skills
• Good communication and negotiation skills in writing and verbally
• Good level of literacy and numeracy for letters and budget sheets

What training will be given:

Full and ongoing training is provided by our Training team and first class training portals. We will work with you to identify what your needs are and if you have previous experience but most of our advisors are new to this area. Training on different areas of advice such as benefits, housing, employment and debt are given by experts and ongoing updates. All advisers must be assessed as able to advise alone and supervision is given.

Valuing Inclusion

We pride ourselves on having a diverse workforce with volunteers from a range of backgrounds and encourage. We welcome volunteers from all backgrounds, including Black Asian Minority Ethnic (BAME) volunteers, disabled volunteers, volunteers with physical and mental health conditions, Lesbian, Gay and Bisexual, Trans and Non-binary volunteers, to join our service.

Any Questions?

If you have any questions about volunteering with us or this role then please email us at: volunteer@westsussexcab.org.uk