Debt Case Support Volunteer

What will you do?

As a Debt Case Support volunteer you will work alongside Supervisors and debt specialists to help clients move forward with their debts. You will help the client to gather information needed, complete debt assessments so the client can know their options and liaise between parties to get a successful debt solution.

• Attend training and keep up to date so you are FCA compliant, supported as part of a team
• Help the client and debt advisor to gather the information needed and be a listening ear to link them to wider support
• Complete benefit checks and debt assessments to help identify options
• Support the client and debt advisor to keep things moving to a debt solution such as chase creditors for updates, support the client to get copies of documents, apply for grants to clear debts

What’s in it for you?

• Make a real difference to people’s lives
• Learn about a range of issues such as benefits, debt, employment and housing
• Build on valuable skills such as communication, and problem solving, and increase your employability
• Work with a range of different people, independently, in a team and within your local community
• Have a positive impact in your community.
• We’ll reimburse expenses too.

What skills do you need?

• Have the ability to understand complex information and convey it clearly to clients.
• Have excellent listening skills & enjoy helping people
• Have good IT skills and a willingness to learn and use our database system accurately
• Have good level of literacy and numeracy
• To be open minded and non-judgemental

Questions?

If you have any questions about volunteering with us or about the role, drop us an email at: volunteer@westsussexcab.org.uk