Volunteer Adviser

Role Purpose

We are looking for volunteers to help provide our service to your local community.
Do you have spare time to offer your client service skills to advise our clients who contact us for help and advice?
Our Advisers assist clients in getting the right help for the problems they face. They assess people’s issues and identify the most appropriate course of action.

As a Volunteer Adviser, the role involves:

• Completing our Adviser training course including assessments and an Induction to Citizens Advice so that the role can be fulfilled (the training will be remote via Microsoft Teams or face-to-face).
• Recording information and client details.
• Assessing the client’s problems and agree the right level of service .
• Identifying and communicating relevant information and options the client may have enabling them to form a decision.
• Assisting with Research & Campaigns work
• Clients will either be contacting us via our phone line, video calls, email or occasionally in person. You will need to be able to work across all platforms as an adviser.

As a Volunteer Adviser, you need to:

• Have the ability to understand complex information and convey it clearly to clients.
• Have excellent listening skills & enjoy helping people
• Have good IT skills and a willingness to learn and use our database system accurately
• Have good level of literacy and numeracy
• To be open minded and non-judgmental

Other Information

Volunteering remotely from home or in one of our offices as part of a team of committed people, supported by a Supervisor. Living in, or with a connection to, West Sussex is a priority.
If you choose to work remotely, you will need your own IT equipment and access to Wi-Fi for digital training.
Reasonable travel expenses are paid.

Valuing Inclusion

We pride ourselves on having a diverse workforce with volunteers from a range of backgrounds. We particularly welcome applications from people with all range of abilities for the skills that they bring.

Questions?

If you have any questions about the role or volunteering, please email us: volunteer@westsussexcab.org.uk