Volunteer Receptionist/Meet and Greet

About the Role

We’re looking for friendly volunteers to be the welcoming face of Citizens Advice in West Sussex.

As a Receptionist/Meet and Greet Volunteer, you’ll often be the first person clients speak to when they visit our offices. You’ll help people feel comfortable, understand what support they need, and ensure they are directed to the right service. Your calm, professional and compassionate approach will help create a positive experience for everyone who contacts us.

This role is ideal for someone who enjoys meeting people, providing excellent customer service and helping others access the support they need.

What you’ll do

• Welcome clients and other visitors to our service in a friendly and professional way
• Listen to clients and find out what help they need
• Refer any urgent or emergency issues for the attention of a supervisor
• Show clients useful information, leaflets, online resources and guidance
• Help clients to access and navigate our website and digital services when needed
• Create new client records and accurately record information on our database
• Book appointments and answer client questions
• Provide administrative support to the Advice Supervisor and wider team
• Help maintain a welcoming, organised and professional reception environment

What we’re looking for

You don’t need previous experience, full training and support will be provided. We’re looking for people who:

• Enjoy helping others and working with the public
• Have strong communication and interpersonal skills
• Are friendly, patient and easy to talk to
• Can remain calm and professional when dealing with people who may be anxious or distressed
• Are comfortable using computers and learning new systems
• Have good attention to detail and organisation skills
• Understand the importance of confidentiality
• Can work well as part of a team

Training

Full and ongoing training is provided by our Training team and first class training portals. We will work with you to identify what your needs are. Training can include customer service skills and how to use our database.

Valuing Inclusion

We pride ourselves on having a diverse workforce with volunteers from a range of backgrounds . We welcome volunteers from all backgrounds, including Black Asian Minority Ethnic (BAME) volunteers, disabled volunteers, volunteers with physical and mental health conditions, Lesbian, Gay and Bisexual, Trans and Non-binary volunteers, to join our service

Questions?

If you have any questions about volunteering with us or this role then please drop our team an email: volunteer@westsussexcab.org.uk