Feedback & Complaints
Tell us how we did today
There are several ways to give us feedback. You can write a letter, email us, call us or speak to a manager. In order for us to improve our service any feedback is important and invaluable to us.
To write to us, please send a letter to CEO, Citizens Advice Horsham, Lower Tanbridge Way, Horsham, RH12 1JP.
To email us, please complete the feedback form below.
Any feedback we receive, whether it is good or bad, will be treated confidentially and appropriately.
If we’ve let you down or you have a complaint, tell us. If you are pleased with what we have done, tell us! We want everyone who uses Citizens Advice to be happy with the service we provide.
If our advice has helped you to move forward with your problem, please let us know. Knowing what is working well and how our people are doing, helps us to continually improve our service.
Often, we’ll be able to put things right quickly and even when we can’t, knowing where we have gone wrong will help us do better in the future.
If you want to talk to someone about your experience with us please ask to speak to any of the service managers who will often be able to solve the problem straight away, but if they can’t or you are still not happy – you can make a formal complaint.
Feedback form
We value all feedback, so please use the form below to tell us how we did. To make a formal complaint, complete the form below and we will get back to you within 3 working days.
Please note, we can’t give advice via this form. To contact our advice team, please click here.
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News & Events
The summer holidays promise a fun-filled time for the family but trips out and treats can be expensive. The Great British Summer Savings scheme is designed to help cut the costs. The Government has reduced VAT on eligible activities from 20% to 5% across the country and expects businesses to pass these savings on to customers. This means many attractions, activities and meals out will be cheaper.
This summer, I had the incredible opportunity to complete a six-week Projects and Marketing Internship at Citizens Advice West Sussex (CAWS). Looking back on my experience, I can honestly say it has been one of the most valuable and rewarding experiences of my university journey so far.
Our Spring/Summer Newsletter is here!
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Our Winter Newsletter is here!