Opening hours

You can get information and advice from us without leaving your home.

Self-help information: visit
click here to complete our form
Web chat: click here

Telephone Adviceline: 0808 278 7969 (Freephone, Monday-Friday, 9am-4.30pm)
Our phone lines can be busy. If you can’t get through on the phone straight away, please try again or use email or web chat.

Ask us if you’d like a video appointment.

Face to face advice:
Tuesday, Thursday and Friday: 10.00am-4.00pm

Our drop-in service is limited and staff may not always be available.
You can pre-book a face to face appointment with our team – contact us using the phone or email information above.

Click here to find out how we’re keeping people safe in our centres.
If you come to our centre, please wear a face mask and use the hand sanitisers provided.

British Sign Language Live Video Link: go to our Contact Us page and click the SignVideo logo – Monday to Friday, 10am-4pm.

English not your first language? We can arrange for an interpreter – just let us know.

If you are a professional and you’d like to refer your client to us, please make a direct referral.

Would you like to join our network of Community Champions in Mid Sussex, to help share and get feedback from your community on local Covid resources? Click here to find out more.

Our address

East Grinstead Library
32-40 West Street
East Grinstead
RH19 4SR

Join our team

"My confidence has really grown since volunteering at Citizens Advice"

Find out more about volunteering

"Volunteering is such a fantastic experience, and everyone here makes me feel that what I do is appreciated"