LIFT Income Maximisation Caseworker
Please note that unless stated, we do NOT accept CVs, only a completed application form.
Alternatively, if you are interested in volunteering for Citizens Advice in West Sussex please click here. Thank you.
We have an exciting new project and are looking for a skilled and motivated Income Maximisation Caseworker to join an innovative partnership project with Horsham District Council. This new initiative uses data-led insights to identify residents and communities who may be missing out on vital financial support. Working closely with the Council’s Cost of Living Coordinator and community partners, you will help residents maximise their income by accessing welfare benefits and other financial assistance to which they are entitled. This is an exciting opportunity to make a real difference to people facing financial hardship while helping to shape a new service that improves outcomes for local communities.
About the Role
The role will help residents increase their income and access the welfare benefits and wider support to which they are entitled. You will deliver holistic, quality-assured advice and casework to households identified through LIFT data and priorities agreed with Horsham District Council (HDC), as well as those referred by the Council or self-referring in response to project communications. You will work collaboratively with HDC, community services, and the Cost of Living Coordinator to reach priority groups, develop accessible referral pathways, and improve outcomes for residents on low incomes.
What You’ll Be Doing
- Provide high-quality, holistic welfare benefits advice and casework.
- Support residents to identify and claim financial support they may be entitled to.
- Assist with benefit applications, evidence gathering, and appeals.
- Work with Horsham District Council and community organisations to develop effective referral pathways.
- Engage with residents through referrals, outreach activities, and community events.
- Help raise awareness of benefit entitlement and wider financial support available locally.
- Maintain accurate case records and contribute to project monitoring and evaluation.
- Work within Citizens Advice quality standards and supervision arrangements.
- Contribute to service development and continuous improvement..
What We’re Looking For
- Has experience providing welfare benefits advice, money advice, or related support services.
- Can communicate complex information clearly and sensitively.
- Is confident working with people facing financial hardship or vulnerability.
- Has strong organisational and case management skills.
- Can build positive relationships with partners and stakeholders.
- Is able to work independently while contributing to a wider team.
- Is committed to equality, diversity, and inclusion.
- Shares the values of Citizens Advice and is passionate about helping people improve their financial wellbeing
How to apply
You will need to fill in an application form, addressing the person specification. We reserve the right to close the advert early so don’t wait, apply now so you become part of our growing team.
TO APPLY: Click the “APPLY TODAY” now, completing the online application form.
++ CVS NOT ACCEPTED++
If you have any questions related to the role please email to: Recruitment@westsussexcab.org.uk
Contract type:
Fixed Term 3 years
Hours:
Full time - Part time may be available
Location:
Horsham
Salary:
£31,000
Closing date:
22nd November 2026
Interview dates:
27th and 30th November 2026