Money Advice Caseworker – Maternity cover
Please note that unless stated, we do NOT accept CVs, only a completed application form.
Alternatively, if you are interested in volunteering for Citizens Advice in West Sussex please click here. Thank you.
If you care deeply about helping people, enjoy problem-solving, and want to make a real difference in your community, we would love to hear from you.
The Role
As a Debt Caseworker, you will work directly with clients experiencing debt and financial hardship. You will provide high-quality advice and casework, helping clients understand their options and take positive steps towards resolving their financial difficulties.
You will support clients with compassion and professionalism, breaking down complex information into practical, achievable solutions. This includes assessing financial circumstances, preparing realistic budgets, identifying priority debts, negotiating with creditors, and empowering clients to make informed decisions about their finances.
Who We’re Looking For
We are seeking a qualified Debt Adviser with experience of providing debt advice and casework.
We would love to hear from you it you are:
- Experience of debt, money, welfare benefits, or related advice work.
- Knowledge of debt services, creditor negotiation, and financial capability support.
- An empathetic communicator
- Comfortable with numbers and difficult conversations
- A natural problem‑solver who stays calm under pressure
- Organised, resilient, and adaptable
- A team player who’s open to feedback
Debt advice qualifications are helpful but not essential — we’ll support your development every step of the way.
TO APPLY: Click the “APPLY TODAY” now, completing the online application form.
++ CVS NOT ACCEPTED++
Contract type:
Fixed Term contract - 12 months
Hours:
30 - 37 Hours, Mon-Fri
Location:
Choice of Shoreham, Worthing, Crawley, Horsham, Haywards Heath, Worthing and Shoreham. Hybrid could be considered (not fully remote)
Salary:
£29,000 PA (pro rata for part time) depending on experience
Closing date:
10th August 2026
Interview dates:
w/c 24 August 2026