Feedback & Complaints
Tell us how we did today
There are several ways to give us feedback. You can write a letter, email us, call us or speak to a manager. In order for us to improve our service any feedback is important and invaluable to us.
To write to us, please send a letter to CEO, Citizens Advice Horsham, Lower Tanbridge Way, Horsham, RH12 1JP.
To email us, please complete the feedback form below.
Any feedback we receive, whether it is good or bad, will be treated confidentially and appropriately.
If we’ve let you down or you have a complaint, tell us. If you are pleased with what we have done, tell us! We want everyone who uses Citizens Advice to be happy with the service we provide.
If our advice has helped you to move forward with your problem, please let us know. Knowing what is working well and how our people are doing, helps us to continually improve our service.
Often, we’ll be able to put things right quickly and even when we can’t, knowing where we have gone wrong will help us do better in the future.
If you want to talk to someone about your experience with us please ask to speak to any of the service managers who will often be able to solve the problem straight away, but if they can’t or you are still not happy – you can make a formal complaint.
Feedback form
We value all feedback, so please use the form below to tell us how we did. To make a formal complaint, complete the form below and we will get back to you within 3 working days.
Please note, we can’t give advice via this form. To contact our advice team, please click here.
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News & Events
Legal eagles from throughout the area joined staff from Citizens Advice in West Sussex (CAWS) to take part in a 10km fundraising walk to raise vital cash for Citizens Advice services. The annual Crawley Legal Walk, which took place in Tilgate Park in Crawley on Tuesday (September 9) aims to raise thousands of pounds, with this year’s money going directly to key CAWS projects, including the foodbank team and cancer support project.
Here at Citizens Advice in West Sussex, we are hosting regular advice webinars in the evenings and daytime to help parents and carers of young people with disabilities, including Special Educational Needs (SEND), navigate the benefits system.
The UK government will be conducting its second Emergency Alert test this Sunday at 3pm. Read on to find out everything you need to know about to the Emergency Alert test this weekend, including how to opt out if you need to.
Our Spring/Summer Newsletter is here!
Donna competed in Archery at the British Transport Games in Oxford from 31st July to 3rd August winning not only Gold in her age group but also being the highest scoring female across all age groups!
Over the past six weeks, I’ve been working as a Communications and Community Engagement Intern with Citizens Advice West Sussex. I have been welcomed into this role by an incredible team who have supported me and given me hands-on experience into the work that goes into supporting local communities.