For information relating to Coronavirus, please click here.
Our normal drop-in services are currently closed. To find out how you can get advice from us, please click here.

I need help with my claim for Universal Credit.
How do I contact Citizens Advice?

You don’t need to leave your home to get help from the Help to Claim team:

Phone the Citizens Advice Universal Credit Helpline: 0800 144 8 444
(freephone, Monday to Friday 8am-6pm)
Web chat: To chat to the team online, click here
Please note, these services are in high demand at the moment; thank you for your patience and understanding.

Our face to face service is currently closed due to the Coronavirus outbreak.

We can help you apply for Universal Credit

If you’re worried about Universal Credit, talk to us. We’ll start by assessing your situation to make sure you’re getting the right level of support. We can help you with:

* Setting up your Universal Credit account

* Completing your claim to-dos

* Verifying your identity

* Providing additional evidence

* Making sure you’re providing the right evidence to the Jobcentre

* Understanding what Universal Credit will mean for you

* Supporting you with any related issues up to receiving your first payment.

For a full list of the help we can provide with Universal Credit, please scroll down this page.


We can help you with Universal Credit in all sorts of ways:

  • Checking if you should be applying for Universal Credit
  • Setting up an email address or Universal Credit account
  • Working through claim to-dos
  • Accessing the Universal Credit phone claim service or DWP home visit support
  • Verifying your identity
  • Providing additional evidence
  • Preparing for the practicalities of a monthly payment
  • Managing changes to payments, such as direct payments to your landlord, and accessing advanced payment to ease any delays
  • Applying for additional financial support
  • Getting support with other problems you may have, by signposting or referring you to other services – within Citizens Advice or through other organisations

Universal Credit works differently from other benefits – so if you’re moving from another benefit it’s important to know the differences.

Download self-help information

Click below to download information leaflets to help you with your application, and your interview. 
Don’t forget that we are here to help if you are worried about anything to do with your Universal Credit application. 


You can get Universal Credit if you’re unemployed but also if you’re working

You’ll get...

A single payment each month, rather than weekly or fortnightly

Housing benefit

Instead of getting a separate housing benefit, your housing costs will be paid directly to you as part of your monthly Universal Credit payment

Find out more about volunteering

“Universal Credit can be confusing, and I’m pleased to be able to help people through the process.”