We can help you apply for Universal Credit

If you’re worried about Universal Credit, talk to us. We’ll start by assessing your situation to make sure you’re getting the right level of support. We can help you with:

* Setting up your Universal Credit account

* Completing your claim to-dos

* Verifying your identity

* Providing additional evidence

* Making sure you’re providing the right evidence to the Jobcentre

* Understanding what Universal Credit will mean for you

* Supporting you with any related issues up to receiving your first payment.

For a full list of the help we can provide with Universal Credit, please scroll down this page.


Where can I get help from Citizens Advice to make my claim?

We have a dedicated team who will help you to make your initial claim online for Universal Credit.
You can talk to our Universal Credit advisers at local Jobcentres, with times listed below. You can also drop in to any of our Citizens Advice centres to get help.

For telephone support, call the Citizens Advice Universal Credit Helpline: 0800 144 8 444
(freephone, Monday to Friday 8am-6pm)

Crawley Jobcentre Plus

Gresham House, 20-22, Station Rd, Crawley, RH10 1EZ

Tuesday: 9.30am-1.30pm
Wednesday: 10am-2pm

*From 7th Jan


Haywards Heath Jobcentre Plus

Kingsley House 31 Boltro Road, Haywards Heath, RH16 1BP

Tuesday and Thursday, 10am-2pm*

You can also get Universal Credit support
at the Saltworks Hub.

Horsham Jobcentre Plus

Marlborough House, 50 East Street, Horsham, RH12 1HN 

Monday and Wednesday, 10am-3pm
Please drop in to the Jobcentre to make an appointment.



Worthing Jobcentre Plus

Crown House, High Street, Worthing, BN11 1NG

Monday: 9.30am-3pm
Wednesday: 10am-12pm


We can help you with Universal Credit in all sorts of ways:

  • Checking if you should be applying for Universal Credit
  • Setting up an email address or Universal Credit account
  • Working through claim to-dos
  • Accessing the Universal Credit phone claim service or DWP home visit support
  • Verifying your identity
  • Providing additional evidence
  • Preparing for the practicalities of a monthly payment
  • Managing changes to payments, such as direct payments to your landlord, and accessing advanced payment to ease any delays
  • Applying for additional financial support
  • Getting support with other problems you may have, by signposting or referring you to other services – within Citizens Advice or through other organisations

Universal Credit works differently from other benefits – so if you’re moving from another benefit it’s important to know the differences.

Download self-help information

Click below to download information leaflets to help you with your application, and your interview. 
Don’t forget that we are here to help if you are worried about anything to do with your Universal Credit application. 


You can get Universal Credit if you’re unemployed but also if you’re working

You’ll get...

A single payment each month, rather than weekly or fortnightly

Housing benefit

Instead of getting a separate housing benefit, your housing costs will be paid directly to you as part of your monthly Universal Credit payment

Find out more about volunteering

“Universal Credit can be confusing, and I’m pleased to be able to help people through the process.”