To begin the year, we welcome a new Chief Executive Officer and a new Chair of Trustees to our team. 
Meet Emma Cross, Chief Executive Officer, and Irene Campbell, Chair.

Our new CEO, Emma Cross, joins us from the National Deaf Children’s Society where she was responsible for information, advice and advocacy services across the UK, as well as supporting campaigning and fundraising.
Emma began her career as an adviser, moving into service development and management including at local Citizens Advice. Emma continued at Macmillan, where she lead service redesign across the UK as well as campaign and partnership work to improve the system, including to PIP for terminally ill patients, and new ways of working.
Emma says: ’I am delighted to join the team at CAWS at the beginning of this new decade, when support from Citizens Advice is so vital for so many people in West Sussex and beyond. I’m looking forward to working with our teams here, who have given me such a warm welcome, and with our partners, funders and stakeholders, to help make a difference in the community we work in.’

New Chair, Irene Campbell, joined Citizens Advice in West Sussex three years ago as a Trustee, became Vice Chair and then became Chair on January 1st, 2020. Her background is in Local Government (most of her career has been in both West and East Sussex County Councils), from stamping books in libraries, to Head of Information Services. She was Head of Customer Services in West Sussex before she went over to East Sussex to run many of the front facing services: Libraries, Registrars, Record Office, Customer Services and Cultural Development. Irene has been a Trustee for more than 20 years, with various cultural organisations and other charities. She is also currently on the board of Cats Protection, the largest cat welfare charity in the UK, whose headquarters are in West Sussex.

Irene says: ‘I have worked with the people of West Sussex for many years, helping them with their concerns or interests through finding the answers or signposting. I knew I could continue to help those same people through working with CAWS as a Trustee, but in a different way. It is a privilege to be working with the Board to consider how we can develop and help our residents even more with our exceptional staff and committed volunteers.’

We welcome Emma and Irene to their new roles.