Energy and Utility Bill Advice
We can help if you’re worried about paying your energy bills
As the cost-of-living crisis impacts many and energy costs rise, you may be finding it hard to handle your bills, particularly gas and electricity.
We can help you with:
- Energy bill payments
- Taking action on energy debt
- Switching suppliers
- Signing up for grants
- Understanding new schemes
- Making your home more energy-efficient
- Assisting With home improvements
- Help With repairs using grants
- And much more
Home visits
If you are a West Sussex resident, you can request an appointment for a home visit by filling out a request form. We will then contact you to arrange a time for one of our energy caseworkers to visit to see if you can save energy around the home.
Warm Spaces
Throughout the colder months we will be visiting local community spaces to offer proactive support and information on a wide range of energy topics. Keep an eye on this page for updates about where we will be and when.
For all of your energy-related queries call our dedicated team on 01273 944433. Please leave a detailed voicemail with your name and contact information and someone will get back to you as soon as possible.
Alternatively if you need an appointment at one of our offices or if you would like to refer someone to our vulnerable customers energy project please email energyadvice@westsussexcab.org.uk and we will get back to you to arrange an appointment.
How to Get Advice
In Person
By Phone
Online
Refer Someone
News & Events
As we step into the new year it’s a good time to have an annual check that your home is fire and carbon monoxide safe and meets all of the fire and smoke alarm standards. Have a read through our guide and check that you know the warning signs of carbon monoxide poisoning and how to make sure you are protected from fires at home.
Throughout the colder months, Citizens Advice West Sussex (CAWS) will be offering advice and support at local community ‘warm spaces’ such as libraries, community centres and town halls. Right across the county, from Crawley to Worthing and East Grinstead to Shoreham-by-Sea, CAWS advisers will offer proactive support and information on a wide range of energy-related matters.
Citizens Advice in West Sussex is aiming to raise awareness about domestic abuse by taking part in this year’s UN-led 16 days of activism campaign. This year’s campaign, which runs from November 25th to December 10th, is aimed at ending digital abuse against women and girls.
Citizens Advice in West Sussex celebrated their 86th year of helping local residents at their Annual General Meeting in Crawley on November 6. With over 350 local volunteers working together for the community, their advice helped people access £26million of additional income people were missing out on, including fuel tariffs to reduce energy bills. Community members gave up over 33,000 hours and the charity provided 11,000 hours of training to community members across the year.
“Volunteering here makes me feel like I am doing something useful”. Citizens Advice in West Sussex is currently looking for receptionist volunteers at several of its offices.