We are pleased to announce we have installed a BSL Live link on our website, so Deaf people who use British Sign Language can easily access our service.

By clicking on the SignVideo link on our Contact Us page, people  will be connected with our adviser via a Registered British Sign Language (BSL) interpreter who will interpret.

Emma Cross, Chief Executive Officer at Citizens Advice in West Sussex (North, South, East), said:

‘We are delighted people who use British Sign Language will now be able to communicate directly with our advisers using this service. At a time when our service is needed more than ever, with so many people affected by the Coronavirus crisis, it is essential that people can chat with us quickly and simply to get the help they need.’

People can also contact CAWS using the Text Relay app: https://www.relayuk.bt.com/.

To access the SignVideo service please click here, and click the SignVideo logo.*

*How does it work?
Please take a look at our short video to find out how to access this service, and see more detailed information below.

To contact the SignVideo Interpretation Service, you’ll need video capability and broadband access. You’ll also need a webcam and bandwidth of at least 512kbps upload and download.

To get started, follow these steps:

Step 1: Click on the SignVideo logo on our Contact Us page, to make a call from your browser.
Step 2: Connect to a SignVideo interpreter and they will confirm you are contacting Citizens Advice in West Sussex (North, South, East).
Step 3: You will then be connected to a registered BSL interpreter and can start the conversation in BSL (British Sign Language).

Please note that SignVideo offers this service to MacBooks and PCs running Windows.

Check your operating system requirements
Before using SignVideo BSL Live, please check you meet these basic requirements as a minimum.

You’ll need to have a computer or device with one of the following operating systems:

  • iOS devices: 11 or above
  • Android devices: 4.4 or above
  • PC devices

Your computer or device will need to have one of the following browsers:

  • PC: Chrome and Firefox
  • macOS: Chrome (Safari 11 supported)