Feedback & Complaints
Tell us how we did today
There are several ways to give us feedback. You can write a letter, email us, call us or speak to a manager. In order for us to improve our service any feedback is important and invaluable to us.
To write to us, please send a letter to CEO, Citizens Advice Horsham, Lower Tanbridge Way, Horsham, RH12 1JP.
To email us, please complete the feedback form below.
Any feedback we receive, whether it is good or bad, will be treated confidentially and appropriately.
If we’ve let you down or you have a complaint, tell us. If you are pleased with what we have done, tell us! We want everyone who uses Citizens Advice to be happy with the service we provide.
If our advice has helped you to move forward with your problem, please let us know. Knowing what is working well and how our people are doing, helps us to continually improve our service.
Often, we’ll be able to put things right quickly and even when we can’t, knowing where we have gone wrong will help us do better in the future.
If you want to talk to someone about your experience with us please ask to speak to any of the service managers who will often be able to solve the problem straight away, but if they can’t or you are still not happy – you can make a formal complaint.
Feedback form
We value all feedback, so please use the form below to tell us how we did. To make a formal complaint, complete the form below and we will get back to you within 3 working days.
Please note, we can’t give advice via this form. To contact our advice team, please click here.
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News & Events
Our Spring/Summer Newsletter is here!
On 16th July, we were proud to be a part of the Crawley Legal Walk, raising vital funds for our charity to be able to continue providing free, independent advice to those who need it. Together, legal professionals and supporters walked 10km around Tilgate park, coming together for a fantastic cause while enjoying the beautiful surroundings and great company.
Heatwaves can make everyday life uncomfortable and even risky for your health. Staying cool and hydrated is key, and a few simple changes can make a big difference. Here are ten easy tips to help you beat the heat:
Our Winter Newsletter is here!
As we step into the new year it’s a good time to have an annual check that your home is fire and carbon monoxide safe and meets all of the fire and smoke alarm standards. Have a read through our guide and check that you know the warning signs of carbon monoxide poisoning and how to make sure you are protected from fires at home.
Throughout the colder months, Citizens Advice West Sussex (CAWS) will be offering advice and support at local community ‘warm spaces’ such as libraries, community centres and town halls. Right across the county, from Crawley to Worthing and East Grinstead to Shoreham-by-Sea, CAWS advisers will offer proactive support and information on a wide range of energy-related matters.