We were delighted to welcome guests, staff and volunteers to our Annual General Meeting on October 22nd, 2019, at The Shoreham Centre. We also shared afternoon tea to celebrate the 80th anniversary of Citizens Advice.

We shared news from the last year* including:

  • 34,320 people came to us with 72,946 issues*
  • The savings we made for government and public services: £6,263,603 last year*. That’s £5.21 for every £1 invested in our service
  • The Social Prescribing projects we’re part of in Crawley and Worthing. These help to enable earlier intervention for people who find it harder to access advice services, and to alleviate pressure on GPs
  • Our work supporting clients with Universal Credit claims via our Help to Claim service
  • The Best Practice Lead research work we’re undertaking in Sussex and Surrey. The aim is to ensure Universal Credit support works for everyone, and to share best practice across the Citizens Advice and DWP networks.

For more information about our service please take a look at our Impact and Annual Reports.

We also heard from our volunteers, including three student volunteers from the University of Sussex Law School, who have recently joined our advice teams. They shared their experience of volunteering with us so far, and how they are acquiring skills which are positively impacting both their studies and their life experience.

Thank you to everyone who came along to the event and to all our funders and partners for their continued support.

*April 2018-March 2019

Photo collage from AGM 2019

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