Facilities and IT Support Officer

We are looking for a proactive and practical Facilities and IT Support Officer to support the smooth day-to-day operation of our charity across premises, facilities, health and safety, and IT support functions.

Working closely with the Head of Business Support Operations (HOBSO), you will play a key role in ensuring our offices and workplaces are safe, efficient, well-maintained and fit for purpose. You will also provide hands-on support for a range of IT-related activities, assisting with the planning, communication, preparation and rollout of equipment and small projects across the CAWS area.

This is a varied and rewarding role requiring a practical, solutions-focused approach. While advanced technical IT expertise is not required, you will be comfortable supporting colleagues with IT equipment and coordinating technology deployments. You will equally enjoy getting hands-on with facilities matters, managing contractors, and ensuring compliance with health and safety requirements.

If you are someone who enjoys making things happen, solving problems, improving processes and ensuring colleagues have the tools and environment they need to do their jobs effectively, we would love to hear from you.

Key Responsibilities

Facilities Management

• Support the day-to-day management of all charity premises and facilities.
• Investigate premises-related concerns and ensure issues are addressed promptly and effectively.
• Identify and rectify minor facilities issues where appropriate and arrange contractor attendance when specialist support is required.
• Monitor premises standards to ensure buildings remain safe, compliant and welcoming.
• Assist in the management of building maintenance schedules and planned preventative maintenance activities.
• Review existing premises services and contracts to identify opportunities for service improvements and cost savings.
• Prepare, distribute, recover and maintain IT equipment across the CAWS area.
• Maintain accurate records of IT assets and equipment inventories.
• Provide first-line support for routine IT issues and coordinate with external suppliers where necessary.
• Support new starters and leavers through the preparation and collection of equipment.
• Liaise with colleagues, contractors and external providers to ensure inspections, servicing and compliance activities are completed and recorded.
• Support risk assessment processes and monitor follow-up actions.

About You

We are seeking an organised, practical and adaptable individual who can confidently manage a varied workload and build positive relationships with colleagues, contractors and suppliers.

• Experience working in a facilities, operations, business support or similar role.
• Basic understanding of IT equipment and workplace technology.
• Experience coordinating work with contractors and external service providers.
• Good knowledge of health and safety practices and compliance requirements.
• Strong organisational and administrative skills with excellent attention to detail.
• Ability to prioritise workloads and manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills.
• Proactive problem-solving approach and ability to work independently.

If you have any questions related to the role please email to: Recruitment@westsussexcab.org.uk